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Adobe Rep : Hi Welcome to Adobe support. How may I help you?
Michael Mock: Is there any way to get a *complete* install file for Creative Cloud? I can't get any of it to install, and I suspect it's because our firewall is blocking some remote sites that the install package is trying to pull from.
Adobe Rep : Certainly
Adobe Rep : https://creative.adobe.com/products/creative-cloud
Michael Mock: Is that different from the download file I have already?
Michael Mock: 'Cause I'm having a hard time believing that the entire suite can unpack from a 600 kb file without accessing remote servers.
Adobe Rep : No
Adobe Rep : CC should be downloaded and installed locally
Michael Mock: Okay, here's what happens: I download that file. I run it. I get a little window that says "Creative Cloud". Nothing shows up on the Home tab. I go over to the Apps tab, and it lists a variety of programs. I try to install one. I get an error message saying that Installation Failed.
Adobe Rep : Go To Apps
Michael Mock: Yes...
Adobe Rep : Please close all the adobe and cc Processes from the task manager if you are windows
Adobe Rep : And Activity Monitor if you are on mac
Adobe Rep : And try afgain
Adobe Rep : again*
Michael Mock: AdobeIPCBrker and Adobe CEF Helper keep restarting themselves.
Michael Mock: Ah, wait.
Michael Mock: Shutting down Creative Cloud process did it.
Adobe Rep : Ok
Adobe Rep : Now try again
Michael Mock: All right. Ran the new copy I just downloaded. Still not seeing anything but the spinning wheel on the homepage.
Michael Mock: Moving to Apps.
Adobe Rep : Ok
Michael Mock: Hitting "Install" for Photoshop CC.
Michael Mock: 0%
Michael Mock: Still 0%.
Adobe Rep : It will take time
Michael Mock: Installation Failed - Learn More.
Adobe Rep : Are you windows?
Michael Mock: "The download appears corrupted. Please try again after a few minutes. (-60)"
Michael Mock: Yes, Windows 7 - I don't think Windows is the problem, though.
Michael Mock: I think it's the firewall for our network. I think when Creative Cloud tries to go out and get install files for the apps, something is keeping it from getting the necessary files.
Michael Mock: Which brings me back to my original question: is there a way to download the entire package onto my PC, so I can install it without having to get through the firewall?
Adobe Rep : Let me get you tech support
Michael Mock: Sounds good.
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Two hours. Two hours of trying to talk to these guys, while they walked through their flow chart -- which, if we'd had time to complete it, would have ended with all my Adobe CS6 programs removed, and no Adobe Creative Cloud programs to replace them.